Something broke
Related symptoms worth checking alongside this guide include tracking scripts and pixels and CMS, plugin, and theme weirdness because real website problems often cross visual behavior, forms, scripts, tracking, and CMS layers.
If this article describes the symptom on your site, compare Website Fixes and Analytics & Tracking before turning the problem into a request.
If the first fix path is not quite right, API & Integrations may be the better service or skill page. You can also use Contact once you have the URL, symptom, timeline, and what should happen instead.
Common signs
Leads never arrive, forms spin forever, validation blocks real users, modals do not open, hidden fields disappear, redirects fail, or the thank-you page does not load.
Likely causes
Forms break because of plugin conflicts, changed field names, email delivery issues, spam filters, CRM/API failures, JavaScript errors, redirect changes, caching, or tracking scripts that were never updated after the form changed.
What to send
Send the form URL, where submissions should go, a test submission time, screenshots, CRM or email destination notes, and whether the form uses WordPress, Shopify, a CRM embed, or a third-party service.
Practical fix path
The work usually starts by testing the form, checking browser errors, reviewing notifications and redirects, confirming CRM or email handoff, and verifying whether conversion tracking still fires.
Forms and modals usually touch more than the page
A broken form or modal can be a front-end bug, a WordPress/plugin issue, a tracking issue, or a handoff problem between systems.
Website Fixes Use Website Fixes for forms that spin, modals that do not open, validation bugs, redirect problems, hidden fields, and visible interaction failures.Analytics & Tracking Use Analytics & Tracking when form submissions, thank-you states, GA4 events, GTM triggers, pixels, or conversion reporting need to be verified.API Integrations Use API Integrations when a form should send data to a CRM, webhook, automation, email tool, booking tool, or another system and the handoff fails.Production Debugging Use Production Debugging when browser errors, script conflicts, plugins, cache, or third-party embeds are making the form or modal behavior unreliable.