Quick summary
An API integration note about checking a form handoff where submissions arrived but important fields were missing downstream.
The problem
The website form appeared to submit, but the receiving CRM did not consistently show the expected field values after the handoff.
What I checked
- Form field names and hidden fields
- Payload sent from the website
- CRM field mapping
- Webhook or API response behavior
- Test submissions with controlled sample data
What I changed
- Aligned the field names used by the form and the receiving system
- Adjusted the payload so optional fields were still sent consistently
- Retested with sample submissions that covered the missing fields
- Documented which fields were required for the next integration pass
Result
The handoff became easier to verify because the expected fields lined up between the form payload and the receiving system.
What I'd watch next
- Whether CRM fields change names later
- Whether validation rules reject partial submissions
- Whether failed handoffs need logging or alerts